Pre sale question and answer

What payment methods are used?

We accept payment via Paypal and Bank Transfers Indonesia (BCA,  Mandiri & BRI).
If you make a payment using PayPal, the download link will be immediately active in the member area.

What options license for your theme?

Can I use a AdSensia theme on more than one site?

Yes, We license grants you the rights to use the theme on more than one site owned by you. You can sell your site include the theme, but you cannot resell the theme.

Will the themes work with third-party plugins?

We can not guarantee that regular our themes are compatible with most third-party plugins. We included the most commonly used features in our themes to further assist with this. We cannot provide support for third-party plugins or tools.

Which browsers are supported

AdSensia themes are supported by all the latest browsers.

What are the hosting/server requirements for AdSensia themes?

Our themes work with almost every host out there, but to be sure, please make sure your hosting supports the latest version of WordPress, MySQL5 or higher, and PHP5 or higher.

Do the themes work with WordPress Multisite?

Yes, our themes are Multisite-compatible.

Do AdSensia themes work with WordPress.com?

Unfortunately, our themes do not work with WordPress.com. You need to have a self-hosted WordPress installation, please refer to this link for installation instructions – http://codex.wordpress.org/Installing_WordPress.

Account or post sale question

Why haven’t I received my receipt or login information?

If you have just ordered your theme, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder in case, and if you haven’t received them in a timely manner, please contact us and we will happily assist you.

Where can I download my purchased theme?

All theme downloads are available inside our member area. Click here to access the area.

How to install the theme?

You can see the video documentation with the themes that I include.

Can I customize the theme?

Our themes all come with an options panel that allows you to easily customize your theme. You can also make your own code edits or design edits using the Photoshop. You don’t need to credit or link us back.

I’m already a member. How do I buy another theme?

Login to member area and click on the Add/Renew Subscription tab. From there choose the theme you wish to purchase and complete checkout. You can also purchase the theme from the sites front-end.

Will I be charged every month/year if I buy an individual theme?

No, If you buy a individual theme then you will only be paying for it once. You will never be re-billed.

How do you provide support?

If you need additional assistance you can click here.

What is your refund policy?

Due to the digital nature of our products, we cannot offer refunds for purchases made through AdSensia.

Are theme updates free of charge?

Free lifetime updates are included in your purchase. You can download theme updates from the.

Are theme includes documentation?

Yes, You can see the video documentation with the themes that I include.

Why can’t I log into my account?

The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.

Where are the products that I purchased in my account?

If you completed the order successfully, the theme will be present in your account. Please login from here.